1. No-cost quotes
Quotes and estimates are always free. You don't pay anything until we do the work, unless your written quote includes a deposit.
2. Cancelling or rescheduling
- Cancel or reschedule for free with at least 24 hours' notice.
- If we have to reschedule because of weather or safety, there's never a charge.
- If you paid a deposit and cancel with at least 24 hours' notice, we'll refund it in full, minus the cost of any custom materials already bought for your job. We'll show you the receipt.
3. If you're not satisfied
If something isn't right, tell us within 7 days of the work and send a photo if you can. We'll come back and fix it at no charge. If we can't make it right, we'll refund the part of the price that covers the work in question.
4. Installed products
Lights and other products we install are covered by the manufacturer's warranty. If a product fails, we'll help with the warranty claim. If the problem is caused by our installation, we'll fix it at no charge.
5. Holiday lighting take-down
If your holiday lighting package includes take-down, it's part of the price you agreed to. We'll never charge separately for it unless your quote said so.
6. How refunds are paid
Approved refunds go back to your original payment method within 10 business days.
7. Our pricing promise
No hidden fees. Your written quote shows the full price. If anything would change the price, we'll ask you first.
Questions
Louis's Exterior Services, East Bay, California. To ask about this policy, call or text 925-510-0977 or email Llexteriorservices1@gmail.com.